eHostPros is lame
Up until February when I switched to Bluehost, my sites were hosted with eHostPros. Things generally were okay, but then I tried to cancel my account (in February), before the billing cycle (which was March 9, so that it would end then). Got a confirmation that it had been cancelled.
And then I got a bill for $7.95. E-mailed them. Got an automated response worth nothing. April came around and I got billed again. This time I e-mailed them three times and each time got a stupid automated response that didn’t help at all. And there’s no phone number on their website! Very lame.
It gets worse. Today I got billed again. And I’ve been waiting for 15 minutes in their online chat room, because that’s the closest I can get to a real person. Still no one. I e-mailed them, and it’s a strong bet that I’ll only get an automated response telling me my account’s been cancelled.
This is pathetic. I can’t really stop them from sucking the money out of my account, either. In theory I guess I could notify the authorities, except I don’t really know who to talk to or what to do. Maybe the bank…
Anyway, whatever you do, don’t sign up with eHostPros! Their customer support is non-existent. Bluehost is infinitely better. I love Bluehost. And I wish an earthquake would crack open right under eHostPros and swallow them up in the bowels of the earth. ~sigh~
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Be warned that if you try to cancel an account with ehostpros by using the correct cancellation form you will only get a refund _if_ they actually finish cancelling the account before 60 days have elapsed from the time of your last payment. Oh, and they won’t cancel your account unless you login to the live chat and complain that your account hasn’t been canceled yet.
Here’s the e-mail I got on February 7:
“You will not be charged” and “if a refund is due…we will issue it” — is this the same company?!? Because that’s sure as heck not what they’ve done.
Finally, after sending ten or eleven e-mails, they said something about it being set up via Paypal. So I dug up my Paypal account information, logged in, and removed my debit card from the account. (I wish I’d been able to do that in March, not now. $47.70 down the drain. ~sigh~) The thing that makes me mad is that in the cancellation e-mail they said nothing about Paypal. Nothing! Nor does the cancellation page mention it either. Baaaaaaaad, eHostPros, or should I say eHostAmateurs. May they burn forever upon the lakes of fire and brimstone. May the owners contract leprosy and be childless forever. May their business shrivel up like a rotten prune, and may they find themselves in jail for the rest of their (hopefully short) lives.
Phew, glad I’m done with that. Back to being a nice person… :P
I signed up originally with eHost because as they rightly claim, they are the “cheapest” webhosting service. Oh what a fool I am. Should have remembered you get what you pay for. My site has been down for three days!! What’s more, you can never get a hold of them over the phone which leads you to believe that all their operations are based somewhere in Timbaktu! Only way you can get them is by chat (if you are lucky!) There servers seem very insecure as they have been victims of hackers as well as e-mail spam attacks. Don’t be fooled by the $2.99 deal. All you are asking for is grief. Shell out the extra bucks for peace of mind!!